Daniela's review is confusing to me. She and her husband did not stay 3 nights. They stayed 5 nights. I believe she thought we were a Bed and Breakfast business. I wish she would have let me know the first day. I understand her disappointment.
We offer an American continental breakfast, consisting of two juices, pastry, fruit in season and coffee and/or tea. We have a Keurig coffee maker which we instructed them as to its use. They did not like it and we purchased another coffee maker for them.
They let me know they did not like the raspberry danish the first morning so I asked them what breads they would like. The second morning we had fresh loaves of whole wheat and another of seeded rye bread. In addition, a container of cream cheese, two jellies and apple butter. I would have been glad to prepare meals upon request. This is stated in my description, as well. She did not request prepared meals
The bed is clearly stated as a double bed in our description. It is a full sized, double bed.
We were on the property most of the time. Daniela was given a paper, in her room, with two phone numbers where she could reach out to me, or to John 24/7.
I feel terrible she did not communicate with me. I even had another adjoining bedroom they were welcome to use if they were not comfortable. All she had to do was say something during her 5 day stay.
* I did ask if everything was ok and she always said 'Yes". I would have been more than willing to change their room and go over our Airbnb listing with Daniela.
Communication and reading descriptions are very important.