Ken, Thanks for the review. We pride ourselves on taking care of our customers when we have issues arise. We did have a hiccup on the the house being cleaned before you arrived, but that may be expected when the cleaning company has 1000 plus cleanings on Saturdays once everyone checks out. We are glad that the quick response took place as you indicated. I have just spoken with the maintenance department and they indicated that the ants had been a problem everywhere this year in the Garden City Area because of how dry it had been in the area, but again we are glad you got a quick response on that as well. The guest after you did not have any ants, so we are confident that resolved the issue completely. We are also checking into the door issue today, and will have that resolved as well. Overall from what we have found in the past, is that people like yourself respect owners like us that when problems arise, solutions are taken care of in a timely fashion. Everyone has a problem every once in a while, it is how we respond that makes the difference.