Thank you for the feedback. As a first time traveler to SE Asia, I am sorry you were unhappy. Beds, as a general rule, are harder in SE Asia than the West. The linens though come as a shock as they are all new (purchased in December 2017 and January 2018) and are 100% cotton and higher thread count than similar priced hotels in Patong.
The front desk tries to be helpful, but English isn't their first language. The neighborhood is walking distance to the Patong nightlife. If you wanted to stay closer, than perhaps you should have looked for hotels in a different area of Patong. Not really sure what you expected from a small, value priced hotel. You were also upgraded to a larger room for free.
The taxi/bus driver ... sadly is out of my control.