Leslie! You did not read anything I sent you. Arrival is super easy if you read the arrival directions I sent you 1 month before your arrival, you thanked me so you got them. Day of arrival I sent directions again along with the code to get in the box. I am sorry you had phone trouble, I cannot control that, but that is great advice I will give out the wifi code in our detailed arrival directions. Again, if you read our listing here on AirBnb, you will see that we list a Murphy Bed, it pulls right out of the wall, there are definitely two beds. If you look at the listing you will see that the table folds out from the Murphy Bed, there are pictures. I am also sorry that you had trouble with our departure directions, they were in with your arrival envelope on bright yellow paper. I can assure you that nowhere does it say to throw the keys in my office bathroom or to leave the front door of the condo wide open.