Tatiana, what you fail to mention is that you had a total of nineteen people on property when you had booked for only nine. Its no wonder you went through the toilet paper and the well water. You also left two taps running for hours which contributed to the water depletion. You booked for three nights and your parents for two - we leave enough towels for each person but for such a short stay we didn't think to leave extras. However we would have been happy to supply extras had they been requested. There was a tank for the bbq but this again was depleted when you had your unauthorized gathering and had the bbq running all afternoon and evening. As for the kitchen sink The problem was created when your group flushed food items and cooking grease down it.
As for cleanliness - I personally walk through the house between each guest and did so several times before your arrival as we had just hired a new cleaner and I wanted to ensure that it was up to standard. The upstairs is an open space, this is specified in the listing description and shown in the photos. It does require a daily dusting and sweeping to keep it clean. We would have been happy to recommend a cleaner for daily cleaning if you communicated the desire for one. As for cockroaches, we have inspected the house before and after your stay and have not found any evidence of cockroaches, however being a tropical country, occasional unwelcome guests are out of our control. We hold ourselves to high standards of cleanliness continually inspect for pests. Again, had your concerns been addressed during your stay we would have been happy to address them right away. The same goes for the AC issues - this is the first we are hearing of it and in the past we have had Ac repaired during guests stays if necessary. The internet on the first night of your stay was unfortunately not working, but this was resolved by the next morning. We do not feel that the rest of this review is warranted or true. We hold ourselves to high standards and do everything within our power to ensure guest satisfaction.