We are sorry to hear that you did not completely enjoy your stay.
Unfortunately we don’t agree with you, because the apartment was clean and we always take care of our home. That is what we love the most is to take care of our home so that our guests can feel comfortable in our home and we just finished cleaning before you entered. The bathroom was clean when You came, but after you were using bathroom many times during the day and we where even cleaning after you the toilet several times. We preferred to wait until you have check out to clean the bathroom again for the next guests.
Apparently you didn’t understand the difference between staying at a hotel or in Airbnb room, as you shared the apartment with the owners it’s normal that we have personal products in bathroom etc.
Regarding late check-in fee, it’s totally normal and many places are doing it they have also late check-out fee what we don’t have! Since your check-in was at midnight and you agreed with this then we didn’t see any problem. This rule is written in our house rules also!
Sadly you were the only hosts who didn’t like the stay! We hope that you have more luck next time and we also!
Marcone & Britt