Floating Cottage: Experience the joy of life on a houseboat located on the Saugatuck harbor
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체크인 가능 시간: 16:00 이후
예약 가능 여부
We expected peaceful relaxation in a unique place. Instead we had repairmen in the home every day we were there. AC did not work and we never had hot water. These programs homes were never fixed. Showed poor maintenance in general. Coffee maker unusable, grill and microwave not w…
Mill Pond Realty님의 답변:
Michelle stayed at Floating Cottage for 3 nights. We manage the rentals for this home, but the cleaning and maintenance are handled direct by the home owner. On Michelle's first night, she called the emergency line to say some of the electricity wasn't working. Maintenance went out within the hour and was able to get most things working for the night, just no hot water. The next morning maintenance returned, but was not able to resolve the issue. The owner was contacted and was out that day. We did not hear from Michelle again and were under the impression that everything had been resolved. After Michelle's departure, we received an email from her stating that nothing had been fixed and she wanted a full refund, despite staying at the cottage for the full 3 nights. When we followed up with the owner, he confirmed all was fixed except the hot water and there were alternate showers made available to Michelle at the marina. We would have been happy to move Michelle to another property if we were made aware of the extent of her concerns during her stay. However, it wasn't until after she had stayed 3 nights that she asked for a full refund. The owner graciously offered her a free 3 night stay any time in the next 18 months, but she refused stating she would not ever return to Saugatuck. Despite the condition the property was left in upon departure, the owner agreed to offer a refund of 1/2 their rental rate ($640). This was refunded via AirBnB that day. We are sorry things did not work out with this guest, but we wish her well on her travels to other destinations.
Mill Pond Realty is the original local Vacation Rental company. Our services have been recognized nationally by several publications. Mill Pond Realty is a full service company open 7 days a week year round. We love helping our rental guests have the best vacation ever by finding…
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