Thank you for your review. Sorry you felt our check-in experience was awful. It is a shame that you do not mention that your booking was a last minute booking and that you only booked the night before arrival at 10pm, and then the next day (arrival day) you told us you were going to arrive late at around 6 or 8pm. We did in fact wait around for your arrival and had already sent you a message to explain what to do if you arrived after this time. There is a sign for our B&B entrance, which you apparently did not see, and the doors were not closed, plus instructions had been left for you as to how to gain entry to your room, there was no need to go to the local pub unless you wanted an evening meal. It is also a shame that despite knowing our check-in time policy and your special requirements that you did not try and actually call us to talk about the arrangements. I object to you saying that I argued with you or inferring that I lied to you, as that was clearly not the case and you definitely did not talk to me about any annoying episodes! We are glad you found the room was lovely, again, a shame you felt the need to leave this review rather than actually speaking to us. As far as we were concerned from your interaction with us, you and your partner enjoyed your stay and there were no problems.