Arantxa and Angel, thank you for your review, but the thuth is that it's made me really disappointed :(
I have a total of 47 review from the last 2 years of hard work.. with 41!! 5 stars overall (that's 91% 5 stars), and 5 review with 4 stars. So I just hope that anyone reading your review will see that its a bit off.. and you under rating the place without bad intention... because the lack of any other Airbnb experience? ..
May be as first time guest you did not know and did not appreciate all the attention and my best efforts as a host (you asked so many things during your first week than in 2 years with over 150 guests noone before -sharper knife, rug, bigger salad bowl, rubber shower mat..- everyone understands that the apartments are equipped as they are. But being a superhost, I did my best, put a smile up and help, even offered to call me anytime in the night, to take you to hospital, when Angel was away and he told me your baby is ill!)..
I know that rubbish on the street its not nice, and its a problem around may parts of the island :( But I did and do more voluntary cleaning around our complex than some who lives here for over 20 years.. I did efforts, spend around 100 Euro, putting up signs for dog owners to clean after their dogs..I filed complains to Townhall for improvement of cleanliness. I care about environmental issues and do my best to change things. So I hope you can understand why your review is really upsetting - I care a lot..
Im 100% sure other guests (with or without kids) also noticed the issues you wrote, but they appreciated the apartment and me as a host who do 200% to make everyone happy.
You could have seen it from other reviews - from families too! that your opinion very different.. may be unreasonable.
I wish all the best for your family!