Hi Paul I thought to respond, some disagreement with facts I feel! My regular guest (who is not so regular) she stays every now & again, she gets up at around 7am. I'm a light sleeper and never herd this banging, if you look at other reviews, quite is a key at my home, no idea why you would say this I'm confused. In terms of the cold, you did say you just came from a hot climate so get very cold, which is fine. I put the central heating on (even though it was fairly warm, I thought this better than an heater, (which I did offer after realising it was not in the room). To be clear if the central heating is on I don't see the need for a heater. However I apologise if there was a misunderstanding. I'm just really confused why you did not mention anything to me When I stated really clearly on your arrival to tell me if you are cold!! On the back of the climate remark you made. I'm always happy to help and disappointment I was not able to get the opportunity to help, despite constantly asking you if you were ok throughout your stay. You said nothing of these 2 issues that are easy to fix. I'm always happy to help and want my guests to be happy and hope future guests of mine will communicate effectively and accordingly I'm more than approachable all the best!!